RETURNS & EXCHANGES
Please, take your time to read the following information carefully:
Products returned for exchange MUST NOT be worn. please try on your shoes on a clean and soft surface to avoid the soiling of suede soles. shoes with soiled soles, or shoes which have been used on a hard surface cannot be returned for exchange.
You will be responsible for the shipping costs on exchanged or returned products, except for exchanged items shipped from us to you.
If you are a new customer and decide that you don't want to send in your feet measurements, and order your shoes with a regular size, our return policy WILL NOT apply in case there is a mis-fit. On the other hand, older customers, or those who have successfully sent in the feet outlines, will be covered by our Return Policy.
Before you ship the shoes, call us at 786 888 6619, or email us at firstname.lastname@example.org, stating the reasons for your return. You will receive further instructions for the shipping
Shoes must be returned within 4 days after delivery, and must be completely unsoiled. Please attach a copy of your receipt and a letter stating the reason for your return.
If you receive the shoes you ordered and they don't have fit or size issues and you decide that you want to make changes this WILL NOT be covered by the exchange and return warranty, so you would need to send the shoes back to our main factory in Colombia for any modification and you may have to pay a modification fee, as a customer you will be responsible for shipping costs.
We will make a new pair of shoes with the necessary corrections without any extra cost. In order to do the latter, nonetheless, we will require you to take pictures of your feet with your shoes on and email them to us, so that we can precisely see the cause of the mis-fit. This step is crucial in order for us to amend the shoes!
REMEMBER to always make your feet measurements, as explained here, and email them to us at email@example.com. This will undoubtedly reduce the chances of your shoes not having the right specifications.
When a shoe color combination is considered exotic; the exchange and return warranty does not apply, customer will be warned.
NO REFUNDS FOR SHOE-LAST ORDERS!
Customs duties for countries outside the United States must be paid by the customer. Click here for more detailed information on this regard.
The address for returned merchandise is:
6878 Navajo Rd unit #86
San Diego California 92119
For further information call us at 786 888 6619, or email us at firstname.lastname@example.org.