Knowledge Base:  

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Do I need to register to buy a product?
Yes, this an important step in order to make a purchase. You can register either before your purchase, or after you have selected your items.
How can I track my order?
Once the package has been shipped, you will receive the corresponding tracking number to your email.
How do I make the payment?
You can either provide your Credit Card information, or use PayPal.
How do I take my feet measurements?
Please, visit our Measurements Guide for more detailed information.
How long will Shipping take?
The shipping process may take up to four weeks . We do offer a special delivery service in case you need your shoes to be delivered much sooner. Our shoes are manufactured by expert artisans who take
I am hesitant about the type of heel I want, what should I look for?
There is a general rule that applies to heels in the dancing world: The narrower and the higher the heel, the more experienced you ought to be to wear it. For more detailed information visit our Heel
I have lost my tracking number, what do I do?
Send us an email to requesting for the tracking number. We will get back to you soon afterward.
Is it really important to send my feet measurements?
Yes! We can't stress enough how important this is. For our Return Policy to be valid, it is crucial that you send the measurements first. Although you may have provided a regular shoe size in your or
Is it safe to order online?
Extremely safe. We are using top-notch security systems, with the highest security ratings. Any page which has sensitive information on it (for example payment) is encrypted using Secure Sockets Laye
What is a shoe Last?
A shoe Last is the mold around which the upper part of the shoe is built. The shoe Last is, if made with the right measurements, a representation of your foot, an identical replica. For that reason,
What is our Return Policy?
This is set out on our Returns Policy Page
What is our Shipping Policy?
This is covered under our Shipping Policy Page