|Yes! We can't stress enough how important this is. For our Return Policy to be valid, it is crucial that you send the measurements first. Although you may have provided a regular shoe size in your order, (e.g. 8) that size alone does not guarantee the fit of your shoes. If you do not send in the measurements - consequently deciding to order a standard size - and it turns out that the shoes do not fit well, the Return Policy will not apply. Please, refer to our Measurements Guide for further information.