SHIPPING

RETURNS:

Products returned for exchange MUST NOT be worn. PLEASE TRY ON YOUR SHOES ON A CLEAN AND SOFT SURFACE IN ORDER TO AVOID SOILING OF SUEDE SOLES. SHOES WITH SOILED SOLES, OR SHOES WHICH HAVE BEEN USED ON A HARD SURFACES CANNOT BE RETURNED FOR EXCHANGE.

As part of our goal to be the most convenient way to buy shoes, we accept returns and exchanges for products purchased through the Mr. Tango Shoes website.

BEFORE YOU SHIP THE SHOES call us at 786-888-6619, or email us at info@mrtangoshoes.com stating the reasons for your return. You will receive instructions for the return shipping.

Shoes must be returned within 4 days after delivery, and must be completely unsoiled. Please attach a copy of your receipt and a letter stating the reason for your return. We will make a new pair of shoes with the necessary corrections without any extra cost.


CUSTOMS DUTIES:

For countries outside the United States must be paid by the customer.


REFUNDS:

NO REFUNDS FOR SHOE-LAST AND SPECIAL MOLDS ORDERS!

When a shoe color combination is considered exotic; the exchange and return warranty does not apply, customer will be warned.

When a shoe design is considered exotic; the exchange and return warranty does not apply, customer will be warned.


IMPORTANT: DEADLINE FOR REQUESTING REFUNDS IS 6 MONTHS, 

this period is counted since the day the order enters our system, 

if this time period expires, the CLAIM WILL NOT BE ACCEPTED.


GENERALITIES: 

You will be responsible for the shipping costs on products exchanged or returned, except for exchanged items shipped from us to you.

The address for returned merchandise is:

6878 Navajo Rd unit #86

San Diego California 92119

In order to solve further questions, you may have, please contact us at 786-888-6619, or by email at info@mrtangoshoes.com

We have been in the dance-shoe business for over 20 years. We specialize in custom made dancing shoes, which means we make our dance shoes one by one, with the hands of expert dance artisans (shoemakers). Any order takes around 4 to 6 weeks to be fully manufactured. The delivery takes about 5  business days after clearance from the factory. We offer a special rush delivery service (2 weeks,) and it costs an extra USD $35.00 - since we would need to stop the production of other shoes to give priority to those which were ordered under special rush delivery circumstances. - The shoe size varies depending on the workmanship. For that reason, shoes are made based on the feet drawings with the measurements provided by the customer. However, not always the correct fit is gotten. Thus, we have some important recommendations for you:

  • Ask for somebody's help to trace your feet. Please do not try to trace it by yourself.
  • Our prices DO NOT include shipping costs, the customer is responsible for any customs fees and logistics/ handling of the package, also the customer has to pay the total value of the shipment to the destination country, we reserve the right to include shipping costs at will. 
  • Trace your feet in the morning when they are relaxed.
  • When standing on the sheet of paper, please do not stand so that the foot being traced bears all the weight of your body. Otherwise, your foot will seem to be wider than it really is.
  • Please make sure that the drawings and tracings are clear.
  • When measuring the widest part, please check twice, or as many times as necessary, to make sure the measurements are correct.
  • FOR LARGER SIZES: Women shoes will have an extra cost if the size is larger than 11 ½. In the case of men shoes, the extra cost will apply for sizes larger than 13 ½.
  • We do not manufacture shoes with different sizes in the same pair, if this is your case, you must purchase a custom shoe last, which has a cost of $ 100.00 and will be stored by us for future opportunities in which you want to order new pairs of shoes. This also applies in special cases where for some reason one or both feet have large deformations or bunions that imply the need for a special footwear that exceeds the limits of  standard lasts, any other condition that may be considered as special, must also be processed under custom shoe last order first.

 

IMPORTANT: IF THE MEASUREMENTS ARE NOT PROVIDED THE SHOES WON'T BE PROCESSED UNTIL CUSTOMER SEND THEM VIA FAX OR EMAIL.


REMEMBER: EVEN WITH ALL THE INFORMATION PROVIDED, THERE IS A POSSIBILITY THAT THE CORRECT FIT IS NOT GOTTEN. IN THAT CASE WE WOULD MAKE A NEW PAIR OF SHOES BASED ON THE CORRECTIONS, WITH NO EXTRA COST. BUT, PLEASE, BE PATIENT. Sometimes you need to try on many different pairs of shoes to get the correct fit. Now imagine buying shoes online. THE SHOES WOULD BE REMADE UP TO THREE TIMES IF NECESSARY. If the fit is still not appropriate, your money will be REFUNDED, EXCEPT for the cost of the SHIPPING.

We are the only online dance-shoe company that offers this guarantee to our customers, and that does it for a very fair price in relation to the high-quality, custom made shoes we manufacture.

IMPORTANT: Sometimes faxes do not come in the actual size. Please make sure that you measure from the longest toe to the back end of the heel in a straight line, and measure the ball of both feet all the way around.

Our fax number is 1-877-848-4350. For detailed instructions on how to take the tracings with the measurements, please click on this link.