SHIPPING

RETURNS:

Products returned for exchange MUST NOT be worn. PLEASE TRY ON YOUR SHOES ON A CLEAN AND SOFT SURFACE IN ORDER TO AVOID SOILING OF SUEDE SOLES. SHOES WITH SOILED SOLES, OR SHOES WHICH HAVE BEEN USED ON A HARD SURFACES CANNOT BE RETURNED FOR EXCHANGE.

As part of our goal to be the most convenient way to buy shoes, we accept returns and exchanges for products purchased through the Mr. Tango Shoes website.

BEFORE YOU SHIP THE SHOES call us at 786-888-6619 or email us at info@mrtangoshoes.com stating the reasons for your return. You will receive instructions for the return shipping.

Shoes must be returned within 4 days after delivery and must be completely unspoiled. Please attach a copy of your receipt and a letter stating the reason for your return. We will make a new pair of shoes with the necessary corrections without any extra cost.

CUSTOMS DUTIES:

For countries outside the United States must be paid by the customer.

REFUNDS:

NO REFUNDS FOR SHOE-LAST AND SPECIAL MOLD ORDERS!

When a shoe color combination is considered exotic; the exchange and return warranty does not apply, the customer will be warned.

When a shoe design is considered exotic; the exchange and return warranty does not apply, the customer will be warned.


IMPORTANT: DEADLINE FOR REQUESTING REFUNDS IS 2 MONTHS,

this time period is counted since the day the order enters our system,

if this time period expires, the CLAIM WILL NOT BE ACCEPTED.


GENERALITIES:

You will be responsible for the shipping costs on products exchanged or returned, except for exchanged items shipped from us to you.

The address for returned merchandise is:

6878 Navajo Rd unit #86

San Diego California 92119

In order to solve further questions you may have, please contact us at 786-888-6619, or by email at info@mrtangoshoes.com

We have been in the dance-shoe business for over 20 years. We specialize in custom made dancing shoes, which means we make our dance shoes one by one, with the hands of expert dance artisans (shoemakers). Any order takes around 4 to 5 weeks to be fully manufactured. The delivery takes about 5 business days after the package is picked up by the courier at the factory. We offer a special rush delivery service (2 weeks) and it costs an extra USD $35.00 - since we would need to stop the production of other shoes to give priority to those which were ordered under special rush delivery. - The shoe size varies depending on the workmanship. For that reason, shoes are made based on the feet drawings with the measurements provided by the customer. However, not always the correct fit is gotten. Thus, we have some important recommendations for you:

  • Ask for somebody's help to trace your feet. Please do not try to trace it by yourself.
  • Trace your feet in the morning when they are relaxed.
  • When you put your foot on the piece of paper for tracing it, please do not stand so that the foot being traced will not bear all the weight of your body. Otherwise, your foot will seem to be wider than it really is.
  • Please make sure that the drawings and tracings are clear.
  • When measuring the widest part, please check twice, or as many times as necessary, to make sure the measurements are correct.
  • FOR LARGER SIZES: Women shoes will have an extra cost if the size is larger than 11. In the case of men shoes, the extra cost will apply for sizes larger than 12.
  • We do not manufacture shoes with different sizes in the same pair, if this is your case, you must purchase a custom shoe last, which has a cost of $ 100.00 and will be stored by us for future opportunities in which you want to order new pairs of shoes. This also applies in special cases where for some reason one or both feet have large deformations or bunions that imply the need for special footwear that exceeds the limits of standard shoe molds, any other condition that may be considered as special, must also be processed under custom shoe last order first.
  • No refunds for shoe-last orders!
  • Our prices DO NOT include shipping costs, the customer is responsible for any customs fees and logistics/ handling of the package, also the customer has to pay the total value of the shipment to the destination country, we reserve the right to include shipping costs at will.

IMPORTANT: IF YOU DO NOT PROVIDE YOUR FOOT MEASUREMENTS, YOUR ORDER WILL NOT BE PROCESSED (PUT ON HOLD) UNTIL YOU PROVIDE THEM VIA FAX OR EMAIL.


REMEMBER: EVEN WITH ALL THE INFORMATION PROVIDED, THERE IS A POSSIBILITY THAT WE DO NOT GET THE CORRECT FIT, IN THAT CASE, WE WOULD MAKE A NEW PAIR OF SHOES BASED ON THE INFORMATION THAT YOU WOULD PROVIDE ABOUT THE FIT ISSUES, AND THE NECESSARY CORRECTIONS WOULD BE MADE. THIS INDEED AT NO EXTRA COST TO YOU. BUT PLEASE BE PATIENT. Sometimes you need to try on many different pairs of shoes to get the correct fit. Now imagine buying shoes online. THE SHOES WOULD BE REMADE UP TO TWO TIMES IF NECESSARY. If the fit is still not appropriate, your money will be REFUNDED, EXCEPT SHIPPING COST.

We are the only online dance-shoe company that offers this guarantee to our customers for a very fair price considering the high-quality custom made shoes we manufacture.

IMPORTANT: Sometimes faxes do not come in the actual size. Please make sure that you measure from the longest toe to the back end of the heel in a straight line, and measure the ball of both feet all the way around.

Our fax number is 786 565 4992. For detailed instructions on how to take the tracings with the measurements, please click here.

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