RETURNS & EXCHANGES
Please, take your time to read the following information carefully:
If you are a new customer and decide that you don't want to send in your feet measurements, and order your shoes with a regular size, our return policy WILL NOT apply in case there is a misfit. On the other hand, older customers, or those who have successfully sent in the feet outlines, will be covered by our Return Policy.
We will make a new pair of shoes with the necessary corrections without any extra cost. In order to do the latter, nonetheless, we will require you to take pictures of your feet with your shoes on and email them to us, so that we can precisely see the cause of the misfit. This step is crucial in order for us to amend the shoes!
REMEMBER to always make your feet measurements, as explained
Products with free shipping are limited to the United States continental ground, if the customer is located outside this specific region, the delivery costs must be assumed by the customer.
IN STOCK SHOES
This product has some special conditions different from the custom made products. Exchanges only apply for manufacturing defects, if the sizing is incorrect, please contact customer service to receive instructions for product exchange warranty and policies. For stock products It IS NOT POSSIBLE to select different materials, heels, colors, cushioning or any other service offered for other products of the company, if customer wants the same model with some customization immediately this order will be considered as custom made and will apply the costs and delivery times for the products made to measure. We will not process any custom order based on stock products until the customer contacts us. The number of products that a customer can order may vary depending on stock quantity availability. Please read the product description before ordering, the stock products have a specific range of sizes, so make sure your size is available.
Customers who own Custom Shoe Lasts can order stock designs, but as we mentioned before, you must contact us first to get all the necessary information regarding the adaptation of the product, delivery times and pricing.
We reserve the right to modify, change, remove or discard any stock product/collection published in our website at will.
Stock products ARE NOT COMPATIBLE with coupons, discounts, promo codes, instructor discounts, promotional campaigns, welcome discounts, birthday discounts or any other discount active now or in the future.
However, you must assume the cost for the shipping back to our office in San Diego when returning the shoes.